Customer satisfaction survey enters second round
On December 4, 2023, CooperVision launched its second customer satisfaction survey (NPS) this year. This survey is an important tool for CooperVision to deepen its understanding of the needs and expectations of its customers.
The aim of the company is to continuously improve through the knowledge gained. For Johannes Zupfer, General Manager D-A-CH at CooperVision, the key to sustainable customer loyalty lies in a deep understanding of the customer perspective: "Every survey is an opportunity for us to develop measures from the specific areas that have been identified as needing improvement. These form the basis for future innovations and services." In addition, the responses of all customers are taken very seriously and the feedback is used to work on customer satisfaction. "We encourage all customers to actively participate and share their thoughts with us," says Zupfer. This is the only way to achieve even more sustainable positive customer satisfaction together.
The survey will be active from December 4 to 20, 2023 and can be accessed at www.coopervision.de/kontaktlinsenspezialist.
