CooperVision launches customer satisfaction survey

"We are aware that this year's survey will probably not be as positive as in previous years. Due to the introduction of our new ERP system in March, we are still facing challenges three months after implementation, some of which cannot be resolved in the short term. This leads to a lack of understanding among some customers, which we can understand," explains Johannes Zupfer, General Manager DACH at CooperVision. However, the decision to launch the customer satisfaction survey in the midst of these difficult conditions is intended to underline the company's commitment to excellent customer service and its willingness to adapt to new challenges. "For us, the opinion of our partner businesses is invaluable and continuously improving the customer experience is a top priority. In order to learn, we simply welcome their feedback, whether positive or negative," says Zupfer.

The survey includes various questions about the customer experience, including the quality of products or services, but also general satisfaction with CooperVision. "By sharing their experiences and suggestions, the survey enables us to take more targeted measures to increase their satisfaction and tailor them to their needs," adds the CEO. The survey offers them the opportunity to share their thoughts and concerns and actively participate in the improvement process. It is in CooperVision's DNA to continuously exceed the expectations of its partners and to build a successful and long-term partnership.

Contact lenses are medical products and are subject to the Medical Devices Act of the respective countries and the European Union.

Further information can be found at www.coopervision.de